The short answer: it's nearly impossible.
Before your call ever dials, you read and approved a complete script. That script - every word your AI assistant is authorized to say - was locked in the moment you tapped Approve Script. Your AI assistant follows that script on every call attempt, including voicemails and retries. It does not go off-script by design. However, as true with any AI - mistakes and hallucinations can happen.
You reviewed the script - so you already know what it will say
During setup, Step 3 shows you the full script before anything is charged. You can read it, edit individual lines, and only proceed when you're satisfied. The moment you approve, the script is finalized. You can view it at any time on your call page under "View the script approved for this call."
If something in the script looked off before you approved it, that was the right time to edit it. If you approved and the call hasn't started yet, contact support - we may be able to help.
You can watch the call happen in real time
Once your call connects, your call page shows a Live Transcript that updates as the conversation unfolds. You can read exactly what your AI assistant said and how the other person responded, word for word, in real time.
If you enabled Call Recording & Listen Live in your Call Settings before approving, a Listen Live button will also appear during the call, letting you hear the audio directly. This is a beta feature.
You can end the call at any time
If something seems wrong while the call is active, you don't have to wait. A red End Call button is available on your call page during any active call. Clicking it opens a confirmation with two options:
End Now - immediately hangs up the call
End Politely - your AI assistant tells the other person it has to go, then ends the call
After the call, your AI reviews its own performance
When a call ends, our system automatically analyzes the full transcript and determines whether your goal was achieved. That result - along with a plain-language summary - appears on your call page once the review is complete.
If anything looked wrong, that's when you'll want to flag it.
How to report a problem
Open the call page for the affected call and click Report Issue in the top-right corner. Describe what you heard or saw in the transcript that concerned you, and submit.
If the call seemed wrong from the start
If your original request was misunderstood and the generated script didn't reflect your intent, the right move is to start a new Call Automator request with clearer wording - and use Step 3 to verify the script before approving. Every call script is yours to edit before it goes live.