We make it easy to get the right kind of help - but different contact methods have different rules.
Live Chat
On every page of our website, you’ll see the Loophole logo button in the bottom right corner. Clicking it opens Loophole AI, your personal AI assistant you can chat with anytime. Manage settings here.
Works for everyone - visitors, waitlist accounts, and paid/active accounts
Can answer nearly any question about Loophole, our services, how to get started, or questions about a specific quote or problem.
Can perform actions like adding to your world, adding an event, answering questions, submitting problems, adding updates, submitting support tickets, uploading files, and more. (Active accounts only)
Available 24/7
Can open a support ticket, if needed (waitlist or active accounts only).
If Loophole AI is unable to resolve your issue, it will offer to create a support ticket for you. See: How do support tickets work?
Support tickets are for situations where Loophole AI cannot resolve your issue. Repeated ticket submissions for issues that have already been answered correctly may result in temporary or permanent loss of ticket privileges.
Help Desk
From the Help button - or directly at help.loophole.com - you can browse our expansive help desk.
No account required.
Make sure you are signed into your Loophole account as it unlocks more articles specific to settings, etc.
Available 24/7
Phone
Available for Enterprise accounts.
Coming soon to personal & business accounts.
Your personal AI assistant you can call anytime. Manage settings here.
Can answer nearly any question about Loophole, our services, how to get started, or questions about a specific quote or problem.
Can perform actions like adding to your world, adding an event, answering questions, submitting problems, adding updates, submitting support tickets, uploading files, and more. (Active accounts only)
Available 24/7
Can open a support ticket, if needed (waitlist or active accounts only).
If Loophole AI is unable to resolve your issue, it will offer to create a support ticket for you. See: How do support tickets work?Limits: You can call Loophole AI for up to 60 minutes per month (quota resets on account renewal date). View remaining quota.
Calls must come from your registered Loophole account phone number.
Calls from unregistered phone numbers will be automatically rejected silently.
Support tickets are for situations where Loophole AI cannot resolve your issue. Repeated ticket submissions for issues that have already been answered correctly may result in temporary or permanent loss of ticket privileges.
Text/SMS
Your personal AI assistant you can text anytime. Manage settings here.
You must have an Active Loophole account
Can answer nearly any question about Loophole, our services, how to get started, or questions about a specific quote or problem.
Can perform actions like adding to your world, adding an event, answering questions, submitting problems, adding updates, submitting support tickets, uploading files, and more. (Active accounts only)
Available 24/7
Can open a support ticket, if needed.
If Loophole AI is unable to resolve your issue, it will offer to create a support ticket for you. See: How do support tickets work?Limits: You can send up to 250 text messages to Loophole per month (quota resets on account renewal date).
Note: Notification texts from Loophole to you (such as alerts and updates) do not count toward this limit. View remaining quota.
Text messages must come from your registered Loophole account phone number. Messages from unregistered phone numbers will be automatically rejected silently.
Support tickets are for situations where Loophole AI cannot resolve your issue. Repeated ticket submissions for issues that have already been answered correctly may result in temporary or permanent loss of ticket privileges.
Message us at Hi [at] Loophole (dot) com from your account email address
Your personal AI assistant you can email anytime. Manage settings here.
You must have an Active or Waitlist Loophole account
Can answer nearly any question about Loophole, our services, how to get started, or questions about a specific quote or problem.
Can perform actions like adding to your world, adding an event, answering questions, submitting problems, adding updates, submitting support tickets, uploading files, and more. (Active accounts only)
Available 24/7
Can open a support ticket, if needed (waitlist or active accounts only).
If Loophole AI is unable to resolve your issue, it will offer to create a support ticket for you. See: How do support tickets work?
Emails must come from your registered Loophole account email address. Messages from unregistered addresses will be automatically rejected with an auto-reply.
Support tickets are for situations where Loophole AI cannot resolve your issue. Repeated ticket submissions for issues that have already been answered correctly may result in temporary or permanent loss of ticket privileges.
Social Media
We currently do not offer account support via social media direct messages.
Loophole LLC
PO Box 155
Denver, CO 80201
Legal, Security & Press Contacts
These addresses are available for specific purposes only and do not require an account:
Legal [at] Loophole (dot) com - For legal notices only
Security [at] Loophole (dot) com - For urgent security concerns only
Press [at] Loophole (dot) com - For press inquiries only
Important: Provide relevant details in your message to receive a response. Vague or low-effort messages will not be addressed. Abuse of any address listed above is not tolerated & can result in a ban.
Why we require an account for general human support:
Protects your privacy and sensitive details
Prevents spam and abuse
Gives our team your verified profile and history so we can help faster
Create your free waitlist account now → loophole.com/register