We make it easy to get the right kind of help - but different contact methods have different rules.
Live Chat
On every page of our website, you’ll see the Loophole logo button in the bottom right corner. Clicking it opens Loophole AI, our intelligent chat assistant.
Works for everyone - visitors, waitlist accounts, and paid/active accounts
Can answer nearly any question about Loophole, our services, how to get started, or questions about a specific quote or problem.
Available 24/7
Can escalate to a human, if needed (waitlist or active accounts only).
Note: When escalating to a human - it is a support ticket, not a live chat - so reply times may vary.
Note: Escalation to a human is for situations where Loophole AI cannot resolve your issue. Repeated escalations for issues that have already been answered correctly may result in temporary or permanent loss of escalation privileges.
Help Desk
From the Help button - or directly at help.loophole.com - you can browse our expansive help desk.
No account required.
Signing into your account will unlock more articles specific to settings, etc.
Available 24/7
Phone
Coming soon
Text
Available for Enterprise accounts.
Coming soon to general accounts.
Message us at Hi [at] Loophole (dot) com from your account email address
You must have a Loophole account (paid/active or free waitlist status)
Can answer nearly any question about Loophole, our services, how to get started, or questions about a specific quote or problem.
Available 24/7
Can escalate to a human, if needed (waitlist or active accounts only).
Note: Escalation to a human is for situations where Loophole AI cannot resolve your issue. Repeated escalations for issues that have already been answered correctly may result in temporary or permanent loss of escalation privileges.
Emails must come from your registered Loophole account email address. Messages from unregistered addresses will be automatically rejected with an auto-reply.
Social Media
We currently do not offer account support via social media direct messages.
Loophole LLC
PO Box 155
Denver, CO 80201
Legal, Security & Press Contacts
These addresses are available for specific purposes only and do not require an account:
Legal [at] Loophole (dot) com - For legal notices only
Security [at] Loophole (dot) com - For urgent security concerns only
Press [at] Loophole (dot) com - For press inquiries only
Note: Provide relevant details in your message to receive a response. Vague or low-effort messages will not be addressed. Abuse of any address listed above is not tolerated & can result in a ban.
Why we require an account for general human support:
Protects your privacy and sensitive details
Prevents spam and abuse
Gives our team your verified profile and history so we can help faster
Create your free waitlist account now → loophole.com/register