What if my request gets declined?

Not every request is accepted by Loophole. Sometimes our system - or a human reviewer - will determine that your case isn’t a good fit. If that happens, here’s what you need to know:

1. We don’t think we can realistically help.
We only move forward on cases where we believe there’s a strong, policy-based path to success. If we don’t see a viable strategy, we’d rather decline than waste your time or money.

2. Your request doesn’t align with our platform rules.
This includes:

3. You’re on the wrong account type.
Business matters - like competitor sabotage, review takedowns, or vendor disputes - require a Business account. If submitted from a Personal account, they will be declined.

For AI Solutions:
You won’t be charged. If you were charged, it will be refunded to your account balance.

For Loophole AI & Tools:
- If your request is declined during initial intake, no charge is made at all.

- If your request is declined after it’s accepted and we've already started work (via the first Tool Action: the Research Console), we’ll cancel the workflow and refund $140 out of the $150 you paid to your available account balance.
The $10 covers the time and computing power spent evaluating your request.

For Custom Solutions:
If we can’t support the scope, you won’t be charged at all - or you’ll receive a full refund depending on timing.

Declines don’t mean your problem is invalid - just that we don’t see a clear, policy-aligned way to help within our current capabilities.

Sometimes. If the decline was due to missing detail, incomplete documents, or a confusing prompt - you may be able to revise and try again. But if the core issue is outside our scope (like asking for legal representation), resubmission won’t change the outcome.