You can upload images, documents, and videos directly to your Loophole account by texting them to Loophole. Files appear in your account within seconds - no need to open a browser or log in.
Important: Files uploaded via text message do not preserve EXIF data (location, date taken, camera info, device information, etc.). If you need this metadata preserved and included in your file, you must upload manually from the website.
Note: This number is exclusively for file uploads. Text messages without file attachments (such as questions, replies, or general messages) will not receive a response and will be automatically deleted. For support or questions, contact us at [email protected] or use the Help button.
How to upload via text message
1. Get the Loophole file upload phone number
Go to your Files page and click the dropdown arrow next to "Upload Files", then select "Upload via Text Message" to see the file upload phone number.
Tip: Save this number so it's easy for you to send uploads in the future.
2. Send your file(s)
From your registered phone number, send a text message with your file(s) attached. You can send:
A single file
Multiple files (up to 10 in one message)
Files with or without a text message
3. File appears in your account
Your file uploads automatically and appears in your Files list within 15 seconds (typically) or up to 1 minute depending on network conditions.
4. AI processing begins
Just like website uploads, Loophole AI analyzes your file in the background:
Images get descriptive titles and detailed descriptions
Documents get text extraction (OCR)
Videos get transcribed and summarized
What happens during upload?
Automatic file naming
Single file: Named "Mobile Upload"
Multiple files: Named "Mobile Upload 1 of 3", "Mobile Upload 2 of 3", etc.
Your text message becomes the file note
If you include text with your file, it's saved as the file note:
Single file: Your text is saved as-is
Multiple files: Each file gets your text with numbering added (ex: "Contract photos (1 of 3)")
Secure upload
Files are stored in encrypted cloud storage (AWS S3)
All activity is logged to your account
Only you can access your files
What happens after upload?
Thumbnail appears immediately
Shows within a few seconds of upload completion.
Loophole AI analyzes the file
Generates a descriptive title based on content
Creates a detailed description of what's shown
Extracts any visible text (OCR for images/documents)
Transcribes audio (for videos)
Categorizes by content type
All standard file features available
Add notes, rename it, associate with a business
View full-size file
Download original file
All activity logged
CRITICAL: EXIF Data Limitation
Text message uploads do NOT preserve EXIF metadata. This includes:
Location data (GPS coordinates, where photo was taken)
Date and time (when photo was originally taken)
Camera information (device model, camera settings)
Photo orientation (may affect how image displays)
Other technical metadata (ISO, aperture, shutter speed, etc.)
When EXIF data matters
If you need location data, timestamps, or camera information preserved - for example, for evidence documentation, insurance claims, or timestamp verification - you must upload manually from the website instead of texting.
Website uploads preserve everything
When you upload from your Files page on the website, all EXIF data is preserved and processed by our AI system.
Supported file types
Text message uploads support the same file types as website uploads, including:
Images: JPEG, PNG, GIF, WebP, HEIC/HEIF
Documents: PDF, DOCX, DOC
Videos: MP4, MOV, AVI, WebM, MKV
Audio: MP3, WAV, AAC
Note: File size limits depend on your mobile carrier's MMS restrictions. If you can send it via text, we can process it.
Requirements and limitations
Must text from your registered phone number
Your phone number must be on file in your Loophole account
If you text from an unregistered number, the upload will be rejected
Files are automatically associated with the account matching your phone number
Upload limit: 20 files per 24 hours
You can upload a maximum of 20 files via text message in any 24-hour period. This is a rolling limit based on when each file was uploaded.
How the rolling limit works:
Each file "expires" from the count exactly 24 hours after you uploaded it
Example: If you upload 15 files at 1:00 PM today and 5 files at 5:00 PM today (total: 20, limit reached):
At 1:00 PM tomorrow, those first 15 files drop off - you can upload 15 more
At 5:00 PM tomorrow, those last 5 files drop off - you can upload 5 more
Batch uploads are all-or-nothing
If you text multiple files at once, they count as a batch
If the batch would exceed your remaining limit, none of the files will upload and you will see a note in your activity logs.
Example: If you're at 15/20 files and text 6 files at once, all 6 will be rejected (since 15 + 6 = 21, which exceeds the limit)
To avoid rejection, text files individually or in smaller batches that fit within your remaining limit
If you reach the limit:
Additional files texted within the 24-hour window will be rejected
You can still upload unlimited files from the website
The limit only applies to text message uploads, not website uploads
For higher volume uploads, use the Files page on the website instead.
Active accounts only
Text message uploads require an Active account status:
Waitlist: Cannot upload via text
Pending: Cannot upload via text
Active: ✓ Can upload via text
Frozen: Cannot upload via text
All uploads are account-level
Files uploaded via text message are always stored at the account level - you cannot associate them with a specific business during upload. You can manually associate them with a business after upload by editing the file.
Processing time
Files typically appear in your account within 10 seconds
Can take up to 1 minute depending on network conditions
AI processing takes an additional 10 seconds to 2 minutes (same as website uploads)
Storage
Text message uploads count toward your storage plan:
Saved at full quality (no compression beyond carrier MMS limits)
File size depends on carrier compression
Counts toward monthly storage limit
Troubleshooting
File didn't appear in my account
Ensure you texted from your registered phone number
Verify your account status is 'Active'
Wait up to 1 minute for upload to complete
Check your phone number is correctly stored in your account settings
Refresh your Files page
"Processing Failed" message
Our system will automatically retry AI processing every 5 minutes. You don't need to stay on the page. If the issue persists for more than 24 hours, contact support.
Need to change my registered phone number
Update your phone number in your account settings. Only the registered phone number can upload files via text message.
Security and privacy
Why must I text from my registered number?
This security measure ensures only you can upload files to your account. Unregistered numbers are automatically rejected - we don't process or store files from unknown numbers.
Can others see my uploaded files?
No. Files uploaded via text message are private to your account, just like website uploads. Only you (and account administrators) can access them.
What if I text by accident?
If you accidentally send a file, simply delete it from your Files page immediately. It's permanently removed from our systems.
Comparison: Text vs. Website Upload
Feature | Text Message | Website |
Speed | 10-60 seconds | 2-10 seconds |
Max file size | Carrier-dependent | 2GB |
EXIF data preserved | ❌ No | ✓ Yes |
Multiple files | ✓ Yes (up to 10) | ✓ Yes (unlimited) |
Business association | After upload only | During upload |
Requires login | No | Yes |
Custom file naming | After upload only | During upload |
When to use text message uploads
Best for:
Quick uploads when you're on the go
Convenience (no need to log in)
Files where EXIF data doesn't matter
Casual documentation
NOT recommended for:
Evidence that needs location verification
Photos where timestamp metadata is critical
Large files (use website for >5MB)
When you need to preserve camera information