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Can I get a refund if I don't like a generated image?

Updated over 4 months ago

No. If an image is successfully generated, there are no refunds - even if you don't like the result.


Why no refunds?

When you generate an image, Loophole uses third-party AI services to create it. Those providers charge us for every image generated, whether you like it or not.

We can't offer refunds for successfully generated images because we don't receive refunds from our providers.


What if the image doesn't match what I wanted?

If the generated image doesn't match your expectations, you'll need to refine your prompt and generate a new image.

Each new generation costs another fee:

  • $0.25 without a reference image

  • $0.50 with a reference image

This is why we strongly recommend taking time to write a detailed, specific prompt before generating.

For tips on writing better prompts, see: How to Write Effective Image Prompts


When DO I get a refund?

You'll automatically receive a refund if image generation completely fails.

"Completely fails" means:

  • All automatic retries are exhausted

  • The system is unable to produce any image at all

  • No PNG file is created in your Files

If this happens, your fee ($0.25 or $0.50) is automatically refunded to your available credit balance.

However, if the system successfully generates an image - even if it's not what you expected or wanted - that's not considered a failure. The image was created; it just didn't match your vision.


How to avoid wasting money on unwanted images

Write detailed, specific prompts

Vague prompts produce unpredictable results. Be specific about:

  • What you want to see

  • The style (cartoon, infographic, professional, etc.)

  • Colors, composition, mood

  • Any specific text or labels

See the prompt examples in Generate Image: A Gallery of Ideas for reference.

Use a reference image when it helps

If you're illustrating something about a specific place or object, uploading a reference image can save you a lot of descriptive work and produce more accurate results.

Note: Reference images cost an additional $0.25 ($0.50 total).

For more on reference images, see: What is a reference image?

Work within an active Problem

If you're unsure how to describe what you need, consider working within an active Problem with Loophole AI & Tools.

Research Console can:

  • Analyze your situation

  • Recognize when a visual would help

  • Draft a detailed image generation prompt for you

  • Explain why a particular visual might be effective

You review the prompt, modify it if needed, and approve before anything is generated.

When generating through an active Problem, images use Tool Action Credits instead of the $0.25/$0.50 fee - and you get strategic guidance on what to create.


Summary

  • No refunds for successfully generated images you don't like

  • Automatic refund only if generation completely fails (no image produced)

  • Cost per attempt: $0.25 (or $0.50 with reference image)

  • Best practice: Write detailed prompts or use Research Console for guidance before generating

Take your time crafting the prompt - it's worth the extra few minutes to get it right the first time.

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