If your Loophole account has been Locked, access has been restricted and you will not be able to log in at all. Accounts get locked two ways: a policy or security issue, or staying Frozen for more than 7 days without being funded - in which case the account is also scheduled for permanent deletion, including all Problems, files, and any remaining balance. Either way, a Locked account cannot be unlocked by adding money.
Here's what to do:
1. Understand why accounts get locked
Accounts are typically locked due to:
Account remained Frozen for 7+ days without being funded (account is scheduled for permanent deletion)
Suspicious login activity or unauthorized access attempts
Duplicate or multiple accounts
Policy violations or misuse of platform tools
Identity verification failures
High-risk or prohibited behavior
You may or may not have received an email explaining the reason. In some cases, we cannot disclose specific details for security reasons.
2. Contact support from your registered email
To request a review or appeal your account lock:
Email Security [at] Loophole (dot) com
You must email from the email address on file for your account
Include any relevant context or explanation that may help your case
Be clear, honest, and specific about your situation
If you were locked for non-payment, mention your "Final Notice" email - we may be able to restore your account and help you settle your balance if you reach us before deletion is processed
3. Wait for manual review
All locked account appeals are reviewed case-by-case. This process typically takes:
1–5 business days for standard reviews
Longer if additional verification or investigation is required
Not all locked accounts can be reactivated. If your account was locked due to a serious policy violation, fraud, or repeated terms violations, it may remain permanently restricted.
What happens during the review?
Our team will evaluate:
The reason your account was locked
Any evidence or context you provide
Your account history and compliance record
Whether reactivation aligns with our platform policies
You'll receive an email with the outcome once the review is complete.
Need faster help?
If your situation is urgent or time-sensitive, mention this clearly in your support email. While we cannot guarantee expedited reviews for locked accounts, we prioritize cases with clear context and legitimate explanations.