When you submit a request to Loophole, we classify it as one or more Problems.
A Problem is simply our way of defining a single situation we’re working on for you - it’s how we scope the work, apply strategies, and track progress in your Problem Dashboard.
Understanding how we decide whether something is one Problem or multiple Problems will help you know exactly how your request will be handled and billed.
The Core Rule
A Problem is a situation between you (or your business) and a specific person, business, agency, or platform. If your situation involves more than one distinct entity or platform, that’s typically more than one Problem.
What Counts as ONE Problem
Multiple issues with the same person, business, agency, or account
Different staff members at the same organization
Multiple incidents happening in the same location, under the same governing rules
The same entity refusing multiple requests or demands
Examples of ONE Problem:
Multiple invoices from the same client = 1 Problem
A customer wants a refund and an apology = 1 Problem
Dispute over flowers + chocolates from the same store = 1 Problem
Facebook account shut down, even if it affects 500 employees = 1 Problem
3 neighbors violating one HOA’s rules = 1 Problem
Harassment from multiple employees at the same company = 1 Problem
What Counts as MULTIPLE Problems
Each separate person, business, agency, or platform involved
Same person or company, but on different platforms
Same issue happening under different governing bodies, rules, or accounts
Examples of MULTIPLE Problems:
3 different clients who owe you money = 3 Problems
5 bad Yelp reviews = 5 Problems (each review is separate)
1 Yelp review + 1 Google review from the same person = 2 Problems
3 neighbors violating 3 different HOAs = 3 Problems
Content on 2 different websites = 2 Problems
Quick Rules
Different people/entities = multiple Problems (unless they work for the same organization)
Different platforms = multiple Problems (even if the post/review is identical)
Same entity, multiple issues = one Problem
Same location/jurisdiction, multiple actors = usually one Problem
Employees of the same company = one Problem (complaint is against the organization)
Why It Matters
We scope Problems this way to:
Keep your strategy focused and organized
Make progress measurable
Ensure clear tracking in your Problem Dashboard
Avoid splitting one situation into unnecessary extra Problems (or, conversely, lumping unrelated ones together)
How You’ll Know Your Problem Count
You don’t have to guess - our intake process automatically analyzes your description, applies these rules, and shows your exact problem count (and pricing) before you confirm. This way, you’ll see the breakdown and total cost up front - no surprises.